Terms and Conditions

Introduction

These Terms and Conditions (“Terms”) govern the provision of commercial cleaning services by Agnes Commercial (“the Company”) to the client (“the Client”). Agnes Commercial is a trading name of Agnes Commercial Cleaning Ltd, a company registered in England and Wales (Company No. 09805237) with registered office at 66 Southlands Road, Bromley, BR2 9QS, United Kingdom. By engaging the Company’s services or making an enquiry via our website (https://accommercial.co.uk), the Client agrees to be bound by these Terms. These Terms apply to all agreements for services between the Company and the Client to the exclusion of any other terms the Client may seek to impose or incorporate, unless agreed in writing by a director of the Company.

Definitions

“Services” refers to the commercial cleaning services (and any related maintenance services) that the Company agrees to provide to the Client under an agreement or as described in any quotation or service proposal.
“Standard Operating Hours” refers to the Company’s normal working hours for providing Services, which are Monday to Friday [9:00 – 17:00] (excluding public holidays), or as otherwise stated in a written agreement.
“Agreement” refers to the contract between the Company and the Client for Services, consisting of these Terms and any Service Specification, schedule of work, or written proposal agreed by the parties.
“Service Area” means the geographic area in which the Company offers its Services, currently limited to London and surrounding areas (greater London region).
“Notice” means a written notification provided by one party to the other, which may be delivered by hand, sent by recorded post, or sent by email to the address provided in the Agreement (or the registered office address). “In writing” includes communication by email.

Scope of Services

Services Provided: The Company agrees to provide the Services as set out in the Agreement or any specific Service Specification agreed with the Client. Services typically include regular office cleaning and related commercial cleaning tasks, and may also include specialist cleaning or maintenance duties if expressly agreed. Any specific tasks, frequency of service (e.g. daily, weekly), and any particular requirements will be detailed in a separate schedule or proposal document. Only the Services and tasks expressly included in the Agreement or specification are covered; any additional services or changes must be agreed in writing and may incur additional charges.
Geographical Service Area: The Company provides Services only within London and its surrounding areas. Service requests for locations outside the Service Area will not be accepted under these Terms unless expressly agreed by the Company in writing. The Company reserves the right to decline to provide Services for sites outside of London and surrounding areas, or to apply additional fees or special terms for any exception.
Non-Binding Quotations: Any quotation or estimate provided by the Company (whether through the website enquiry, email or phone) is given in good faith based on the information provided by the Client, but it is not a binding offer. A binding contract for Services is formed only when a formal Agreement or confirmation is signed by the Client (or explicitly accepted by the Client in writing) and accepted by the Company. The website and marketing materials are for information and enquiry purposes only and do not themselves constitute an offer capable of direct acceptance.

Contract Term

Minimum Term: The Agreement shall commence on the start date specified and shall continue for a minimum initial term of twelve (12) months (“Initial Term”). The Client commits to procuring the Services for at least this Initial Term.
Automatic Continuation: After the Initial Term, the Agreement will continue on a rolling basis indefinitely unless and until terminated by either party in accordance with the cancellation provisions below. Thereafter, the Services will continue to be supplied under these Terms on the same basis (for example, month-to-month rolling renewal) unless a new agreement is signed or the Agreement is terminated by either party with proper notice.
Early Termination Charge: The Client acknowledges that the pricing and terms are based on the commitment to the Minimum Term. If the Client attempts to terminate the Agreement before the end of the Initial Term other than for Company’s material breach (as permitted under these Terms), the Company reserves the right to charge the Client for any losses or costs incurred as a result. This may include, by way of compensation, the remaining fees that would have been payable by the Client from the date of early termination through to the end of the Initial Term. Any such early termination charge will become payable immediately upon invoicing.

Cancellation and Termination

Cancellation by Notice: Either party may terminate the Agreement after the Initial Term by giving at least two (2) months’ prior written notice to the other party. The notice of cancellation must be provided in writing (email is acceptable as long as receipt is acknowledged) and will commence from the date the other party receives the notice. The Services and all obligations under this Agreement will continue during the notice period. The Client remains liable for all fees and charges up to the end of the notice period.
Termination for Breach: Either party may terminate the Agreement with immediate effect by giving written notice to the other if the other party commits a material breach of these Terms and (if the breach is capable of remedy) fails to remedy that breach within 30 days after receiving written notice requiring it to do so. If the Client fails to pay any amount due under this Agreement within the agreed payment terms and does not remedy such failure within 14 days of notice from the Company, that shall constitute a material breach allowing the Company to terminate immediately.
Termination for Insolvency: Either party may terminate the Agreement immediately if the other party enters into liquidation or any composition or arrangement with its creditors, is wound up, has a receiver or administrator appointed, or ceases to carry on business. The Company may also terminate the Agreement immediately if it reasonably believes the Client is unable to pay its debts as they fall due.
Consequences of Termination: Upon termination or expiration of the Agreement for any reason, the Client shall promptly pay for all Services provided up to the effective date of termination. If the Client cancels without giving the required two months’ notice (or before the end of the Initial Term, as described above), the Client will be liable for any applicable early termination charges or for the fees in lieu of notice. The Company will cease providing Services from the effective termination date. Any provisions of these Terms which by their nature should continue after termination (such as indemnities, limitations of liability, and governing law) shall remain in force.
Cancellation by the Company: The Company reserves the right to suspend or discontinue Services at any time if the Client is in breach of these Terms (including non-payment) or if performing the Services would, in the Company’s opinion, pose a health or safety risk. The Company will give advance notice of suspension where feasible. Suspension of Services for cause (e.g. non-payment or safety issues caused by the Client) shall not be deemed a breach by the Company, and the Client shall remain liable for any costs incurred by the Company during such suspension. The Company may terminate the Agreement with two months’ written notice for convenience at any time after the Initial Term.

Client Responsibilities

The Client agrees to fulfill the following obligations to facilitate the proper delivery of Services:

Access to Premises: The Client shall provide the Company’s personnel (the cleaners) with timely and safe access to the premises at the agreed service times. This includes providing all necessary keys, security codes, access fobs, or security escorts as needed to perform the Services. If the premises are protected by alarms or security systems, the Client must inform the Company and provide instructions or temporary codes to prevent false alarms. The Client is responsible for any additional costs incurred due to inability to access the premises (e.g. if cleaners attend and are unable to enter, the visit may be charged as if completed).
Utilities and Facilities: The Client must ensure that essential utilities (such as electricity and running water) are available at the premises during the scheduled cleaning times. The Client will permit use of reasonable facilities on-site for the cleaners to perform their work (e.g. access to hot water, sinks, electrical outlets). If any equipment or facility of the Client is required to be used, it must be safe, in good working order, and the Client must provide any special instructions for its use. The Company accepts no liability for any damage or loss arising from use of the Client’s equipment as requested by the Client (see Limitations of Liability).
Safe Working Environment: The Client is responsible for maintaining a safe working environment at the premises. The Client must inform the Company of any known hazards, risks, or dangerous conditions on the site (e.g. faulty electrical outlets, slippery floors, hazardous substances, or any area requiring special caution). The Client shall comply with all relevant health and safety regulations applicable to the premises. If the cleaners encounter what they reasonably believe to be hazardous conditions, they may pause or refuse the Service in that area until it is made safe, and the Company will notify the Client.
Service Instructions and Feedback: The Client should provide the Company with any necessary instructions or priorities for the Service (for example, areas of special focus or any restricted areas). If the Client requires specific cleaning products or methods to be used, this must be agreed in advance. The Client should promptly communicate any concerns or complaints about the Services so that the Company can address them (preferably within 24 hours of the service in question). The Client’s feedback will be used to rectify issues in line with our satisfaction policy, but any re-clean or corrective action is at the Company’s discretion and subject to the Limitations of Liability clause below.
Care of Valuable/Fragile Items: The Client is expected to secure or remove any fragile, delicate, breakable or valuable items in the areas to be cleaned. While the Company will take reasonable care, the Company shall not be liable for minor accidental damage to items that were not removed or properly secured by the Client (see Limitations of Liability). The Client should notify the Company in advance if there are any items or areas that require special attention or are particularly sensitive.
Compliance and Permits: If the cleaning Services are to be performed in a building or facility that requires special permissions or permits (such as work permits, background checks for cleaners, or adherence to building-specific rules), the Client is responsible for arranging any necessary permissions or informing the Company of the procedures. The Client shall provide any required visitor passes or inform building management of the scheduled cleaning to ensure the Company’s staff are allowed entry as needed. Any delays or inability to perform Services due to lack of such permissions will be the responsibility of the Client.
Non-Solicitation of Personnel: The Client agrees that during the term of the Agreement and for a period of 6 months after its termination, the Client will not solicit, induce, or hire (either directly or through a third party) any employee or key subcontractor of the Company who has been involved in providing the Services to the Client. This restriction is intended to protect the Company’s legitimate business interests. If the Client breaches this obligation and employs or engages such person in any capacity, the Client agrees to pay the Company a fee equivalent to 50% of that employee’s annual salary (or 50% of the annualised charges for a subcontractor) as liquidated damages, representing a genuine pre-estimate of the cost to the Company of losing that staff member.

Standard Operating Hours and Additional Charges

Standard Operating Hours: The Company will perform the Services during agreed scheduled times, which by default fall within standard business hours (e.g. Monday to Friday, approximately 8:00 or 9:00 am to 5:00 pm or 6:00 pm). The exact service times will be arranged with the Client to suit their operational needs. Services are generally not provided on UK public/bank holidays unless special arrangements are made. If a scheduled service day falls on a public holiday, the Company will work with the Client to reschedule or skip that service, and any change in charges will be agreed accordingly.
Out-of-Hours Services: If the Client requires cleaning Services outside of the Standard Operating Hours – for example, late night, early morning, weekends, or public holidays – this must be agreed in advance. The Company may accommodate out-of-hours work subject to staff availability. Out-of-hours services will incur an additional charge. Typically, the rate for services performed outside Standard Operating Hours (or for urgent “emergency” cleaning call-outs) is 100% above the standard rate (i.e. charged at double the normal hourly or project rate), unless otherwise agreed in writing. The exact surcharge will be communicated to and agreed by the Client before any out-of-hours or emergency work is undertaken.
Emergency or Ad-Hoc Requests: The Company understands that Clients may occasionally need emergency or short-notice cleaning (e.g. after an unexpected incident). The Company will attempt to assist with such requests if resources allow. Any emergency service provided without prior scheduling will be charged at the emergency rate (generally 100% surcharge on normal rates) and may also include additional call-out fees or minimum charges. The Client will be informed of any such charges at the time of arranging the emergency service.
Changes to Schedule: If the Client needs to temporarily change a scheduled cleaning time or skip a service visit, the Client should give as much notice as possible (we recommend at least 48 hours). The Company will make reasonable efforts to accommodate re-scheduling requests. However, if a scheduled service is cancelled or deferred by the Client on short notice (less than 24 hours’ notice) the Company reserves the right to charge for that visit as if it had taken place, to compensate for allocated staff time. Persistent rescheduling or cancellation of visits by the Client may result in a review of the service charges or schedule.

Fees and Payment Terms

Fees and Pricing: The fees for the Services shall be as set out in the Agreement, quotation, or Service Specification accepted by the Client. All prices are quoted in Pounds Sterling (GBP) and are exclusive of VAT (Value Added Tax) unless stated otherwise. VAT (at the applicable rate) will be added to all invoices where required by law. The Company reserves the right to adjust the pricing after the Initial Term or at contract renewal to reflect changes in scope, frequency, inflation, increases in labour or material costs, changes in law (e.g. minimum wage increases), or any other significant factors. Any price adjustments will be communicated to the Client with reasonable notice (at least 30 days in advance) and will not affect the agreed price for the Initial Term except where agreed by the Client.
Invoicing: The Company will invoice the Client for Services on a monthly basis, unless otherwise agreed in writing. Invoices are typically issued at the end of each calendar month for the Services provided during that month (or issued monthly in advance if specified in the Agreement). The invoice will detail the Service period covered and the amount due. Any additional services (such as emergency call-outs or extra work requested by the Client) will be itemised separately if they were not included in the regular service fee.
Payment Due Date: The Client shall pay each invoice in full within 30 days from the date of the invoice, unless a different payment term is stated in the invoice or agreed in writing. Payment shall be made via bank transfer or other payment method as stated by the Company on the invoice. (Please note: the Company’s website is for enquiries only and does not process payments online. All payments must be made through the methods indicated on our invoice or as agreed with our accounts department.)
Late Payment: If the Client fails to pay any invoice by the due date, the Company reserves the right to charge interest and late payment compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). In such cases, interest will accrue on the overdue amount at the statutory rate (which is currently 8% above the Bank of England base rate) from the day after the due date until payment is received in full. Additionally, the Company may charge fixed-sum late payment compensation for the costs of recovering the debt, as permitted by law (e.g. £40 for debts up to £999.99, £70 for debts £1,000 to £9,999.99, and £100 for debts £10,000 or more). The Client shall also be responsible for any reasonable legal fees or collection costs incurred by the Company in pursuing overdue amounts.
Suspension for Non-Payment: If any payment is not received by the Company within 14 days after the due date, the Company may at its discretion suspend the provision of Services until all overdue payments (including any interest and charges) are paid in full. The Company will give the Client advance notice of any such suspension. Suspension of Services for late payment shall not be considered a breach of this Agreement by the Company, and it does not relieve the Client from the obligation to pay the charges due. Once outstanding payments are settled, the Company will resume Services as soon as reasonably possible, and the schedule may be adjusted to align with the original service plan.
Disputed Invoices: If the Client in good faith disputes any portion of an invoice, the Client must notify the Company in writing within 10 days of the invoice date, identifying the specific item in dispute and the reason. The Client may withhold payment of only the disputed portion until the issue is resolved. All undisputed portions of the invoice must be paid by the due date. The parties will cooperate in good faith to resolve invoice disputes promptly. Once resolved, any amount agreed to be payable (by either party) shall be paid immediately, including any applicable interest on late payments if the dispute is resolved in the Company’s favor.
No Set-off: The Client shall not be entitled to withhold or set-off any amounts from the payments due to the Company for any reason, unless agreed by the Company or as required by court order.
Annual Price Review: For contracts that continue beyond 12 months, the Company may review the service fee annually. Any increase will be reasonable and reflective of factors such as inflation (e.g. changes in the Consumer Prices Index), increases in labor costs (such as changes to National Minimum Wage or London Living Wage), significant increases in cost of supplies, or changes to the scope of work. The Company will give at least 30 days’ notice of any price increase. If the Client objects to the adjusted fee, the Client may discuss alternatives or may terminate the Agreement by giving two months’ notice (even if such notice would expire before the next anniversary, the Client would still be responsible for paying the old rate until the end of the notice period). Continuing to use the Services after the price adjustment takes effect constitutes acceptance of the new price.

Limitation of Liability

No Liability for Certain Losses: The Company’s liability to the Client is limited to direct losses or damage caused by the Company’s negligence or breach of contract, and only to the extent stated in this Agreement. Under no circumstances will the Company be liable for any indirect or consequential losses. This includes, but is not limited to, loss of profits, loss of revenue, loss of anticipated savings, loss of business opportunities, or any punitive or exemplary damages, even if the possibility of such loss was known or should have been known.
Cap on Liability: To the fullest extent permitted by law, the total aggregate liability of the Company arising out of or in connection with the Agreement (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall be limited to the total amount of fees paid by the Client to the Company for the Services in the 12 months immediately preceding the event giving rise to the claim (or, if the event occurs during the Initial Term and 12 months have not yet elapsed, the amount of fees payable for the Initial Term). If the claim relates to a single event or series of connected events, the Company’s total liability shall further be limited to no more than the amount of fees paid or payable for the specific services during the month in which the event occurred and the two months immediately prior.
Property Damage: The Company shall take reasonable care in performing the Services to avoid damage to the Client’s property. If any damage to property is directly caused by the negligence or fault of the Company’s staff during the provision of Services, the Company’s obligation shall be to either (at its discretion) repair the damage or reimburse the Client for the fair value of the damaged item, subject to the limitations of liability in this section. The Client must notify the Company in writing of any alleged damage or loss within 2 business days of discovery (and in any event within 7 days of the service visit during which the damage is alleged to have occurred), to allow the Company to investigate. The Company shall not be liable for any damage to or loss of property arising from:
- Normal wear and tear or deterioration as a result of cleaning.
- Failure of the Client to secure fragile or valuable items as recommended (see Client Responsibilities).
- Use of the Client’s own equipment or cleaning materials at the Client’s request (any such use is at the Client’s risk).
- Any pre-existing damage or condition of the item or area, or any manufacturing/installation defect.
Client’s Property and Security: The Company does not accept liability for any loss, theft, or damage to cash, jewellery, or other valuables left on the premises. The Client is responsible for ensuring that any such valuables are safely stored away. The Company undertakes background checks and reasonable vetting of its staff, but the Client should take common-sense precautions. If the Client believes an item is missing or stolen, it must be reported to the Company and (if appropriate) to the police. The Company will cooperate in any investigation but will not admit liability unless there is clear evidence of wrongdoing by its staff.
Service Outcomes: While the Company will make every reasonable effort to achieve high-quality results, the Company makes no guarantee that the Services will meet any specific standards of cleanliness beyond those set out in the Agreement or generally expected from professional cleaning. The Company is not liable for outcomes that are dependent on factors beyond its control, such as ingrained stains that cannot be removed with reasonable cleaning, or damage that pre-existed. In the event the Client is dissatisfied with the Services, the Company’s sole obligation (at its option) shall be to either re-perform the specific portion of the Service which was deficient, or to offer a proportionate credit or refund for that portion of the Service, provided the Client notified the Company of the issue within 24 hours of completion of the Service visit.
Force Majeure: The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations under this Agreement if such delay or failure is due to events beyond the Company’s reasonable control. This includes (but is not limited to) acts of God, strikes, lockouts or other industrial disputes, accidents or illness affecting key staff, epidemics, pandemics, war or terrorism, civil commotion, fire, flood or other extreme weather, interruption or failure of utility services, or any act or omission of any governmental authority. In such circumstances, the Company will be entitled to a reasonable extension of time to fulfil its obligations. If a force majeure event continues for an extended period (beyond 30 days), either party may have the right to terminate the Agreement on written notice. In the event of such termination, the Client will pay for any Services provided up to the date of termination and neither party will have further liability to the other (save for liabilities that had already accrued).
Statutory Rights: Nothing in these Terms shall limit or exclude the Company’s liability for death or personal injury caused by the Company’s negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law. In addition, these Terms do not affect any rights the Client may have under consumer law to the extent such laws apply to the Client (however, the Services are intended for business/commercial use, and the Client confirms it is not contracting as a consumer).

Indemnity

The Client shall indemnify, defend and hold harmless the Company and its directors, employees, and agents from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) the Client’s breach of any term of this Agreement; (b) any negligence or wrongful act or omission by the Client, its employees, or agents in connection with this Agreement or the use of the Services; and (c) any injury, loss or damage to the Company’s staff or property caused by the Client’s failure to provide a safe working environment or due to hazards on the Client’s premises (except to the extent caused by the Company’s negligence). This indemnity means that if a third party (for example, someone visiting the Client’s premises) makes a claim against the Company arising from something that is the Client’s responsibility or from the condition or use of the Client’s premises, the Client will reimburse the Company for any costs or damages that result, including legal costs. The Client’s obligation to indemnify will survive termination or expiration of the Agreement.

Dispute Resolution

The Company aims to maintain a high level of customer satisfaction, and the parties shall attempt to resolve any dispute or disagreement arising out of or in connection with this Agreement in good faith through discussion and negotiation. If any dispute cannot be resolved informally at the operational level, either party should escalate the issue to a director or senior manager of each party, who will then meet (or confer by telephone/video conference) to attempt to resolve the matter. In the event that a dispute remains unresolved after 30 days from it being raised to senior management, the parties may (if both agree) attempt to settle the dispute by mediation. Mediation would be conducted by a mutually agreed independent mediator or through a mediation service in London, and the parties would share the costs of mediation equally. If the dispute is not resolved through the above means, either party may pursue legal remedies as outlined under Governing Law and Jurisdiction below. Nothing in this clause prevents either party from seeking immediate injunctive or equitable relief from the courts in cases of urgency or to prevent irreparable harm (for example, to protect confidential information or intellectual property).

Governing Law and Jurisdiction

These Terms and any Agreement between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter. The Client and the Company both irrevocably submit to the jurisdiction of the English courts. If the Client is based in a jurisdiction outside England and Wales, the Client agrees that any proceedings may be brought in the English courts and waives any objection to those proceedings on grounds of venue or inconvenient forum, to the extent permitted by law.

Notices

Any Notice or other communication required or permitted to be given under this Agreement shall be in writing and shall be delivered to the respective parties at the addresses specified in the Agreement (or to any other address or email that a party has notified in writing for this purpose). Notices may be delivered by hand, sent by pre-paid recorded postal mail, or by email. A Notice shall be deemed to have been received: (a) if delivered by hand or courier, at the time of delivery; (b) if sent by recorded post within the UK, two business days after the date of posting; (c) if sent by airmail from outside the UK, five business days after the date of posting; or (d) if sent by email, on the day of transmission provided no bounce-back or error message is received, and if sent on a business day before 5:00 pm, or otherwise on the next business day. For the avoidance of doubt, Notice of termination of the Agreement by the Client must be sent either by recorded post or by email to info@accommercial.co.uk (or another email address designated by the Company for contract notices) and must expressly reference the intention to terminate the Agreement. The Client is advised to ensure that any email notice is acknowledged by the Company to confirm receipt.

Miscellaneous Provisions

Entire Agreement: This Agreement (these Terms together with any signed contract, proposal, or Service Specification) constitutes the entire agreement between the Company and the Client regarding its subject matter, and supersedes and extinguishes all prior discussions, correspondence, negotiations, drafts, arrangements or understandings between the parties, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedy for, any statement or promise that is not expressly set out in this Agreement, unless such statement was made fraudulently. No variation or amendment to this Agreement shall be effective unless in writing and signed by an authorized representative of both parties.
Assignment and Subcontracting: The Client may not assign, transfer, or subcontract any of its rights or obligations under this Agreement without the prior written consent of the Company (such consent not to be unreasonably withheld). The Company may assign or transfer its rights and obligations under this Agreement to a successor in the event of a merger or acquisition, or may subcontract portions of the Services to qualified subcontractors. If the Company subcontracts any part of the Services, the Company will remain responsible to the Client for the performance of the Services in accordance with this Agreement.
Waiver: No failure or delay by either party in enforcing any provision of this Agreement shall constitute a waiver of that provision or of any other provision. No waiver shall be effective unless it is expressly stated to be a waiver and communicated in writing. A waiver of any right or remedy on one occasion shall not be deemed a waiver of any such right or remedy on any future occasion.
Severability: If any provision of these Terms (or part of a provision) is found by a court or other authority of competent jurisdiction to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted (or modified to the minimum extent necessary to make it enforceable). The validity and enforceability of the other provisions of this Agreement shall not be affected. In such case, the parties shall negotiate in good faith to amend the term in question to achieve as far as possible the original commercial intent within the limits of the law.
Third Party Rights: A person who is not a party to the Agreement (other than any affiliate of the Company expressly stated as a party) shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This clause does not affect any right or remedy of any person which exists, or is available, otherwise than under that Act.
Relationship of the Parties: The Company and the Client are independent contracting parties. Nothing in this Agreement shall be deemed to constitute a partnership, joint venture, or employment relationship between the parties. Neither party is the agent of the other, and neither has any authority to make any contract or binding promise on behalf of the other.
Headings: The headings in these Terms are for reference and convenience only and shall not affect the interpretation of the clauses.
Contact Information: For any questions regarding these Terms or any aspect of the Services, the Client may contact the Company at info@accommercial.co.uk or by phone at 0203 4888 182. Our postal mailing address is 66 Southlands Road, Bromley, BR2 9QS, United Kingdom. The Company’s business hours for correspondence are Monday to Friday 9:00 – 17:00 (excluding bank holidays).

These Terms and Conditions are effective as of the date indicated on the Company’s website or the date provided with any accompanying service agreement. The Client is advised to retain a copy of these Terms for their records. By entering into an Agreement with the Company or continuing to receive Services, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.

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