Cookie Policy

1. Introduction

Welcome to Agnes Commercial (trading name of Agnes Commercial Cleaning Ltd). This Cookie Policy explains what cookies are, how and why we use them on our website (https://accommercial.co.uk), and what your rights are in relation to controlling their use.

By using or continuing to browse our website, you consent to our use of cookies as explained in this policy, unless you choose to disable them via your browser settings. For further information about how we handle personal data collected through our website, please refer to our [Privacy Policy].

2. What Are Cookies?

Cookies are small text files placed on your device (e.g. computer, smartphone, tablet) when you visit a website. They allow the website to recognise your device and store certain information about your preferences or past actions. Other technologies (such as pixel tags and web beacons) may also perform a similar function. For simplicity, we refer to all such technologies as “cookies” in this policy.

Cookies serve various purposes, for example helping us understand how our website is being used, enabling certain site features, and remembering your preferences.

3. Types of Cookies We Use

We may use the following categories of cookies on our website:

1. Strictly Necessary Cookies

   • Purpose: These cookies are essential for the website to function and enable you to move around the site and use its features (e.g. accessing secure areas, remembering form inputs).
   • Example: Session cookies that keep you logged in or remember your form entries as you navigate between pages.
   • Legal Basis: Legitimate interests (ensuring the website functions properly).
   • Expiry: Generally session-based (expire when you close your browser), unless otherwise indicated.

2. Performance/Analytics Cookies

   • Purpose: These cookies collect information about how visitors use our website (e.g. which pages are visited most often, how users navigate through the site). We use this data to understand and improve the performance of the website.
   • Example: Cookies set by analytics services such as Google Analytics or similar tools (e.g. _ga, _gat, _gid).
   • Legal Basis: With your consent, or legitimate interests if strictly necessary for aggregated analytics that do not identify you personally.
   • Expiry: Varies by cookie; typically these can last from a single session to 2 years.

3. Functionality Cookies

   • Purpose: These cookies enable the website to provide enhanced features and personalisation (e.g. remembering your preferences or choices).
   • Example: Remembering your cookie consent preferences, language settings, or region.
   • Legal Basis: Consent, unless strictly necessary for requested features.
   • Expiry: Varies; could be session-based or longer to remember your preferences across multiple visits.

4. Targeting/Advertising Cookies (if used)

   • Purpose: These cookies track your browsing habits and may be used to deliver advertisements relevant to you and your interests. They are usually placed by third-party advertising networks with the website operator’s permission.
   • Example: Cookies that remember you have visited our site and may show ads relevant to our services on other sites.
   • Legal Basis: Consent.
   • Expiry: Varies; typically remain on your device until deleted or until they expire, which can range from a few days to months.

We do not knowingly collect any personal data about you through cookies unless you have given explicit consent or we have a legitimate basis to do so. Where cookies or similar tracking technologies collect personal data, our [Privacy Policy] applies in addition to this Cookie Policy.

4. How We Use Cookies

We use cookies to:

• Ensure our website functions correctly and securely.
• Remember your preferences (e.g. cookie consent selection).
• Analyse site performance and visitor interactions so we can improve user experience.
• Provide relevant information about our services.

We endeavour to keep the use of cookies (especially any that identify you) to a minimum, balancing our legitimate interests in website operation and improvement with your privacy rights.

5. Third-Party Cookies

Some of the cookies on our website may be placed by third-party service providers. We use trusted providers for services such as analytics, website hosting, and content delivery. These third parties have access to cookie data only for the purposes of performing tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of third-party cookies (if applicable) include:

• Google Analytics: Used to analyse website traffic and usage patterns. Google may store and use collected information as described in Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

6. Managing and Disabling Cookies

You have the right to control and disable cookies. You can manage your cookie preferences through:

1. Cookie Consent Tool (if used): If we display a cookie banner or pop-up when you first visit our site, you can configure your choices there.
2. Browser Settings: Most browsers allow you to refuse or accept cookies, delete existing cookies, or receive a warning before a cookie is stored.
   • For instructions on how to manage or block cookies, visit your browser’s help pages. Examples:
     • Chrome: Manage cookies in Chrome
     • Firefox: Delete and manage cookies in Firefox
     • Safari: Manage cookies and website data in Safari
     • Edge: Block cookies in Microsoft Edge

Please note that if you block all cookies, certain features of our website may not function properly or you may not be able to access some parts of the site.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or applicable laws. Any updates will be posted on our website with a revised “Last Updated” date. Your continued use of the website after any modifications constitute your acceptance of the updated Cookie Policy.

8. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

• Email: info@accommercial.co.uk
• Phone: 0203 4888 182
• Postal Address: 66 Southlands Road, Bromley, BR2 9QS, United Kingdom

For more information about how we handle personal data, please see our [Privacy Policy].

Last Updated: 21/03/2025