info@accommercial.co.uk
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Bromley, UK

0203 4888 182

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0203 4888 182

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Privacy Policy

1. Introduction

Welcome to Agnes Commercial (trading name of Agnes Commercial Cleaning Ltd, “we”, “us” or “our”). We are committed to protecting the privacy of visitors to our website (https://accommercial.co.uk), as well as prospective and existing clients, business partners, and any other individuals whose personal data we process. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or otherwise engage with our services.

By accessing or using our website, you confirm that you have read and understood this Privacy Policy. We encourage you to read it carefully. If you have any questions or concerns regarding this policy or the handling of your personal information, please contact us using the details set out below.

2. Who We Are

  • Company Name: Agnes Commercial Cleaning Ltd (trading as “Agnes Commercial”)
  • Company Number: 09805237 (Registered in England and Wales)
  • Registered Address: 66 Southlands Road, Bromley, BR2 9QS, United Kingdom

For the purposes of applicable data protection legislation, Agnes Commercial Cleaning Ltd is the data controller of the personal data you provide to us. This means we decide why and how your personal data is processed.

3. Data We Collect

We may collect and process the following categories of personal data:

  1. Contact Details: This includes your name, email address, telephone number, and any other information you voluntarily provide when you complete the contact form or otherwise contact us (e.g., details of your enquiry).
  2. Business Information: If you represent a company or organisation, we may collect information such as your job title, company name, and business contact details.
  3. Communication Records: When you contact us by email, phone, post, or via our online form, we may keep a record of that correspondence (e.g., your request, query or feedback).
  4. Technical Data: When you visit our website, we may automatically collect certain information about your device and browsing actions. This may include your IP address, browser type, operating system, referral URLs, and details of how you navigated our site. We typically use cookies or similar tracking technologies to gather this information (see Section 8 on Cookies).
  5. Other Data: We may also process any other personal data that you voluntarily provide to us (e.g., feedback, survey responses, or subscription preferences).

We do not knowingly collect or process special category data (e.g., health information, religious beliefs) or children’s data. If you believe a child has provided personal data through our website, please contact us so that we can delete it.

4. How We Use Your Data and Legal Bases

We will only process your personal data when we have a lawful basis for doing so under UK data protection legislation. Common bases include:

  1. Consent: Where you have explicitly given us permission to process your data for a specific purpose (e.g., subscribing to a newsletter or opting into marketing communications).
  2. Contract: Where the processing is necessary to perform a contract with you or to take steps at your request before entering into such a contract (e.g., responding to an enquiry about our services).
  3. Legitimate Interests: Where the processing is in our legitimate interests (or those of a third party) and does not override your fundamental rights and freedoms. Our legitimate interests typically include operating, managing, and improving our business, communicating with prospective and existing clients, ensuring network security, and preventing fraud.
  4. Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., maintaining records for tax purposes).

Purposes of Processing

  • Providing Services: We process your data to respond to your enquiries, provide quotations or proposals, and deliver our commercial cleaning services in line with your requests.
  • Communication: We may use your contact details to communicate with you regarding your enquiry, our services, contract details, or related updates.
  • Improving Our Website: We analyse usage information and feedback to improve our website’s performance, user experience, and content relevance.
  • Legal Compliance: We may process your data to comply with relevant laws, regulations, or court orders.
  • Marketing (where applicable): With your consent or where permitted by law, we may send you information about our services or relevant updates. You can opt out of marketing communications at any time by using the “unsubscribe” link in an email or contacting us directly.

5. Data Sharing and Transfers

We may share your personal data with the following parties, strictly on a need-to-know basis:

  1. Service Providers: We engage trusted third parties to assist in running our business (e.g., IT hosting, website analytics, email services). These service providers are contractually bound to keep personal data confidential and use it only for the services they provide to us.
  2. Professional Advisors: We may disclose personal data to accountants, insurers, legal advisors, or other professional service firms where necessary for obtaining advice or defending our legal rights.
  3. Business Transfers: If our company or its assets are acquired by a third party (e.g., through merger, acquisition, or transfer), personal data may be transferred as part of that transaction, subject to applicable confidentiality and data protection requirements.
  4. Legal Requirements: We may disclose personal data if required by law, court order, or if necessary to enforce or apply our terms and conditions or to protect our rights, property, or safety (including those of our clients or others).

Some of our service providers may be located outside the UK or European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards (e.g., an adequacy decision or standard contractual clauses) are in place to protect your data in accordance with UK data protection law.

6. Data Retention

We will only retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example:

  • General Enquiries: Data may be retained for up to 12 months from the date of last contact, unless we have an ongoing business relationship or legal reason to retain it longer.
  • Contracts and Projects: Where you have engaged our services under a contract, we typically retain relevant personal data for up to six years following completion (or termination) of the contract, in line with statutory limitation periods.
  • Marketing: If you have opted into marketing communications, we will keep your contact details until you opt out or request deletion.

We periodically review the personal data we hold, and securely delete or anonymise it when it is no longer needed.

7. Your Rights

You have certain rights with respect to your personal data under UK data protection law, including:

  1. Access: You have the right to request a copy of the personal data we hold about you, and to check that we are processing it lawfully.
  2. Rectification: You have the right to request that we correct any incomplete or inaccurate information.
  3. Erasure (“Right to be Forgotten”): You can ask us to delete or remove your personal data where there is no valid reason for us to continue processing it.
  4. Restriction: You can ask us to suspend the processing of your personal data in certain scenarios (e.g., if you want us to establish its accuracy).
  5. Objection: You can object to the processing of your personal data where we rely on our legitimate interests or where processing is for direct marketing purposes.
  6. Data Portability: In limited circumstances, you may request the transfer of your personal data to another party in a structured, commonly used, machine-readable format.

To exercise any of your rights, please contact us at info@accommercial.co.uk. We will respond to all legitimate requests within one month, or inform you if we require more time (e.g., if your request is complex).

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), if you believe we have not complied with your data protection rights.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse site traffic, and manage online advertising or service delivery. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information.

  • Types of Cookies We Use:
    • Necessary Cookies: Required for the operation of our website (e.g., to remember your cookie preferences).
    • Analytical/Performance Cookies: Help us understand how visitors use our website and improve site performance.
    • Functionality Cookies: Allow the site to remember your preferences and provide enhanced features.
    • Targeting/Advertising Cookies (if used): Collect information about your browsing habits to make advertising more relevant.

You can control cookies through your browser settings, including blocking or deleting them. However, blocking some or all cookies may affect your ability to use certain features on our website.

For more detailed information about our cookies, please see our separate [Cookie Policy] (if applicable), or contact us if you would like more information.

9. Data Security

We are committed to safeguarding your personal data. We implement appropriate technical and organisational measures to protect against unauthorised or unlawful processing, accidental loss, destruction or damage. These include (but are not limited to):

  • Secure servers and firewalls
  • Encryption of data in transit where possible
  • Access controls and authentication measures
  • Regular security testing and monitoring

Despite our efforts, please be aware that data transmission over the internet cannot be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any passwords or other account details used on our website.

10. Third-Party Links

Our website may contain links to websites operated by third parties. We have no control over the content and privacy practices of these sites, and we do not accept any responsibility or liability for their policies. We encourage you to review the privacy policies of any external sites you visit before submitting personal data to them.

11. Updates to This Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our policy, we will post the new version on our website with a revised “Last Updated” date. Please check this page periodically to stay informed of any changes. Continuing to use our services or website following any updates will be deemed acceptance of those changes.

12. How to Contact Us

If you have any questions, concerns, or would like to exercise any of your data protection rights, please contact us:

  • Email: info@accommercial.co.uk
  • Phone: 0203 4888 182
  • Postal Address: 66 Southlands Road, Bromley, BR2 9QS, United Kingdom

We will endeavour to respond to your queries promptly and work with you to address any concerns you may have about this Privacy Policy or the way we handle your personal information.

Last Updated: 21/03/2025

Disclaimer

This sample Privacy Policy is provided for general information only and should not be construed as legal advice or definitive guidance. You should review and tailor the policy to reflect your specific data processing activities and seek professional legal advice where appropriate.